PAYMENT TERMS

Wine Ark offers its storage services based on the following trading terms:

Over 7 days - 1st Reminder Notice
All storage invoices are required to be paid in full within seven days from the date of issue, or a late account fee is charged. If not paid within this period, a reminder email is automatically issued.

Over 30 days - 2nd reminder Notice
All clients with accounts not paid within 30 days of the date of issue will be contacted by phone and alerted that their account is beyond our trading terms. They will be given a further 30 days to make a payment, before being issued with a Final Notice.

Over 60 days - Final Reminder Notice
All clients with accounts still not paid within 60 days will be sent a Final Notice by mail and email. Where possible they will also be contacted by phone and alerted to the issue of Final Notice. They will be given a further 30 days to bring their account back into order before we commence recovery procedures. No further notice will be issued.

Over 90 days - Commence Recovery Procedures
All clients with accounts still not paid after 90 days will have some or all of the wine held in their account sent to auction. The proceeds of the wine sold will be used to clear their overdue accounts. Any remaining funds will be placed into the clients account as a credit to be used against other invoices or purchases.